Veri-Tax is excited to continue with our ‘Delivering Customer Happiness’ Spotlight featuring our Customer Service Representative, Mitchell Castillo!

Please read how Mitchell delivers our Customer Happiness Promise below!

Mitchell Castillo

Customer Service Representative (Irvine Remote Team)

“Value Others & Eat Humble Pie is a core value that I try to live by not just in the workplace, but in everyday life. Veri-Tax is a machine with a lot of working parts and I understand that I’m just a small part of what keeps the ship afloat. Value others is a different way of conveying a life lesson that I learned when I was a kid: “treat others how you want to be treated.” I try and handle each order like it’s my loan, because I would hope that the same attention would be given to me.

Eat Humble Pie is something I try to practice every day because I learn best from my mistakes. I’m big on self-improvement and eating humble pie is a key step in that process. Nobody is perfect. I don’t know the quote verbatim, but these words sum it up for me: ‘I don’t want to be right; I want to get it right.’ – new head coach of the 2024 Super Bowl winning Carolina Panthers, Frank Reich.”