Data Retention and Destruction Policy
Our essential business model is to securely, reliably and promptly retrieve information from trusted third party sources on behalf of our customers. We do not reuse our customer data for other purposes and primarily retain information to offer a convenient reference for our customers, and to satisfy certain audit requirements from trusted third party sources (e.g., IRS, SSA).
| Product | Customer Data/File | Retention Period |
| 4506-C Tax Transcript Income Verification | 4506-C Forms – Wet Signed |
120 days |
| All NPI data, tax transcripts and e-signed 4506-C Forms. | 2 years | |
| Verification of Income / Employment (VOI/VOE) | All NPI data and attachments | 2 years |
| SSN / EIN Verification Products | SSA sourced data and SSA-89 forms | 5 years |
| All other SSN data | 90 days |
Our automated purge jobs generally execute within a week of the retention period with appropriate logging for confirmation. These jobs sweep through all NPI and scrub the in scope data by applying a write zero, comparable method, or via a complete delete of that data element.