Veri-Tax is excited to continue with our ‘Delivering Customer Happiness’ Monthly Spotlight featuring Jaya Musal!
Please read how Jaya delivers our Customer Happiness Promise below!
Jaya Musal
Customer Happiness Representative (Irvine Remote Team)
“Customer Happiness to me is doing everything we can do to avoid any delays for our clients and taking each order closer to the completion. It is so satisfying to see rush requests being completed because I was able to go above and beyond on the order which helped getting the completion.
I remember this verbal rush request I had that I received late in the day and the client note said that they were closing that day and the employer’s business hours were closed for the East Coast employer, so it was looking very hopeless to get that request completed that day. However, keeping client request and hope in mind, I knew that I can at least try my best to get the request completed. I found quite a few contacts on employer site, so I tried a few of those and luckily one person was working later which I was able to get hold of and completed the request. That felt so good, and I also emailed the client right away letting them know that we were able to complete their request. It felt really good!!
Ultimately, I try to put myself in the client’s place and treat each order as if this was my loan and how I would like it to be treated!”