Veri-Tax is excited to continue with our ‘Delivering Customer Happiness’ Monthly Spotlight featuring Leticia Ceja!
Please read how Leticia delivers our Customer Happiness Promise below!
Customer Service Representative (Irvine Remote Team)
“Delivering customer happiness to me means putting yourself in the client’s shoes. It means understanding the type of industry we work in, what’s at stake and why clients might need things rushed or extra information verified. It means understanding that since you are assisting with processing an order, you are essentially a piece of the puzzle in a borrower’s loan process so it’s important to always take that extra step to ensure our piece of the puzzle is a smooth process for them. In the end, that’s what our clients like to see and what ultimately keeps them happy.”