Veri-Tax is excited to continue with our ‘Delivering Customer Happiness’ Monthly Spotlight featuring Beatriz Mamede da Rocha!
Please read how Beatriz delivers our Customer Happiness Promise below!
Beatriz Mamede da Rocha
Customer Service Representative (Irvine Remote Team)
“I deliver customer happiness by implementing the Core Values: ‘Make Lemonade’ and ‘Wear Any Hat.’ My work ethic is to do my best to serve our clients and I put myself in their place to try to help them like I would like to be helped. For each order, I work diligently to provide the best work and to complete it as fast as possible. I like to carry the message that we are reliable. And I enjoy motivating my fellow co-workers in keeping up with the good work by sending out stats emails daily. In addition to that, by knowing many queues, I’m able to hop from one queue to another, so I can help with the order volume. I look forward to learning new queues and acquiring new hats to help clients and colleagues alike.”